Terms & Conditions

Welcome to the Kosmic Cacao web shop. When you visit our online shop, you accept the following conditions.

Thank you for reading them carefully.

Kosmic Cacao, including subsidiaries and affiliates ("Website" “web site” or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

This website terms and conditions constitute the sole record of the agreement between you and Kosmic Cacao in relation to your use of the website. Neither you nor Kosmic Cacao shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

CURRENT OFFERS - LIMITED EDITION - THE “HEART ALCHEMY” GIFT BOX -

The Limited Edition “Heart Alchemy” gift box are currently on pre-orders and EU deliveries will be made before 25.12.23. If your order is outside of the EU please contact us.

Discount can not be substituted or redeemed on anything else and is not transferable. Shipping is not included in the price. Gift box is non refundable once purchase made.

  • Whilst every effort is made to update the information contained on this website, neither Kosmic Cacao nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. Kosmic Cacao reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please contact us.

  • The trade marks, names, logos and service marks (collectively "trade marks" or “trademarks”) displayed on this website are registered and unregistered trademarks of Kosmic Cacao. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of Kosmic Cacao.

    Kosmic Cacao trademarks may not be used in connection with any product or service that is not Kosmic Cacao, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Kosmic Cacao. All other trademarks not by and from Kosmic Cacao that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Kosmic Cacao.

  • All content included on this website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Kosmic Cacao, or its content suppliers, and is protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of Kosmic Cacao.

  • External links may be provided for your convenience, but they are beyond the control of Kosmic Cacao and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created contact usfrom any website controlled by you or otherwise to this website without the express prior written permission of Kosmic Cacao.

    Please contact us if you would like to link to this website or would like to request a link to your website.

  • Kosmic Cacao is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by Kosmic Cacao. We Kosmic Cacao reserve the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -

    - defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;

    - publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;

    - post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner's and/or a third party's computer system and/or network;

    - violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of Kosmic Cacao or any other third party;

    - submit contents containing marketing or promotional material which is intended to solicit business.

  • By using this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Kosmic Cacao and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

  • All items purchased from Kosmic Cacao are made pursuant to a shipment contract. The loss for such items passes to you once your order has been safely delivered by the courier.

  • You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify Kosmic Cacao against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

  • You Expressly agree that your use of this site Kosmic Cacao is at your sole risk.

    To the full extent permissible by applicable law, Kosmic Cacao disclaims all warranties, expressed or implied, Including, but not limited to, Implied warranties of merchantability and fitness for a particular purpose. Kosmic Cacao does not warrant that this site, its servers, or email sent from Kosmic Cacao are free of viruses or other harmful components. Kosmic Cacao will not be liable for any damages of any kind arising from the use of this site including but not limited to direct, indirect, incidental, punitive and consequential damages.

  • Kosmic Cacao does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website

  • Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

    Any dispute relating in any way to your visit to Kosmic Cacao or to products you purchase through Kosmic Cacao shall be submitted to confidential arbitration in Great Britain, except that, to the extent you have in any manner violated or threatened to violate Kosmic Cacao intellectual property rights, Kosmic Cacao may seek injunctive or other appropriate relief in the UK, and you consent to exclusive jurisdiction and venue in such courts. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under the Terms of this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

    Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

  • Please review our other policies, such as our Postage and Returns policy, posted on this website These policies also govern your visit to Kosmic Cacao. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

    All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

  • No indulgence or extension of time which either you or Kosmic Cacao may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

  • Kosmic Cacao shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

  • If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies or the way in which we are handling your personal information, please get in touch with us.

  • Delivery is via Royal Mail unless EU or International Orders require a special courier such as DHL or other. For international orders, please contact us at hello@kosmiccacao.com

    For UK orders, your package will be posted on a Monday or Wednesday, following from the date your order was placed, with an approximate delivery completed within 3-5 working days. Where this is not possible, we will contact you.

    No refunds or returns once purchase has been made as well as after delivery, as Kosmic Cacao is a food product.

    If a package is returned to us as ‘return to sender/undelivered’, then the postage cost to reship will be the customers responsibility. A link will be supplied for payment.

    Please note that it is your responsibility to pay taxes or customs that may be incurred once the items arrive at your country of destination.

    We will not be liable for any delay in the delivery of your order including but not limited to force majeure events. These are circumstances beyond our reasonable control. If you have any queries or concerns regarding your order, please do not hesitate to contact us.