Privacy
Updated and Effective as of December 2021
Kosmic Cacao (hereinafter, “we”, “our” or “us”). We respect your privacy and are committed to protecting your information. The privacy policy below discloses our practices regarding information collection and usage solely for the website at www.kosmiccacao.com
This privacy policy aims to give information on how we collect and processed your data through your use of this website, including any data you may provide through this website when you use our Service or contact us using our contact forms or when you sign up to our newsletter.
DATA INFORMATION COLLECTION
Providing us with your personal information is completely voluntary. “Personal information” is information that can specifically identify you. We do not collect personal information unless you submit it to us. Categories of personal information collected might include the following:
- Identity Data: name, date of birth, gender or other similar identifiers
- Contact Data: address, email address and telephone numbers
We may also collect others information that, along with Identity Data and Contact Data, are considered and specifically named “personal data” in certain jurisdictions, including the European Union (“EU”), such as:
- Financial Data, that includes credit, debit card or other payment card details
- Transaction Data, that includes details about payments to and from you
- Technical Data, that includes internet identification protocol (IP) address, location data, your login data, and device and browser information
- Profile Data, that includes your username and password, avatar (if uploaded ) and other information/data you share with us on this website
- Usage Data, that includes information about how you use our Website and advertising that is included on the website
- Marketing and Communications Data, that includes your preferences in receiving marketing, emails, communication from Kosmic Cacao
We use different methods to collect data from and about you through Direct interactions, which means you might provide your information by registering or contacting us. This includes information you provide such as when you:
- create an account on the website
- subscribe to our service or blog/newsletter
- buy product(s) on our website(s)
- request marketing to be sent to you
- provide us with feedback.
Automated technologies or interactions: whilst you interact with our website, we may automatically collect Technical Data and Usage Data about you. Some of the ways in which we or our website may collect are described below:
Interest-Based Advertising: we may engage third-party suppliers to use your information in connection with their own information to deliver targeted advertising to you when you visit our website or other websites. Cookies, described above, may be used in this process. For instance, if you are searching for information on a specific product, our vendor may make an advertisement to appear on other websites you view with information on that product. This form of advertising is “behavioural advertising” based on the items you purchase or search for. You will then see ads that are based on your interests. If you wish to opt-out of these sorts of advertisements, kindly refer to the Opt-Out section below.
Cookies and other technologies: the website may use cookies, a type of technology that installs a small amount of information on a website user’s computer or other device to permit a website to identify and recognise future visits using such given computer or device such as mobile. The website may use other similar technologies (including, without limitation, tracking pixels, as described below, and other anonymous identifiers) to gather information about you, like IP addresses and location data, to customise your experience, to enable us to improve our service, or for other purposes. We use the following cookies: (i)Only necessary / technical cookies that are required for the functioning and operation of our website, including log-in, shopping cart and e-invoicing. (ii) Analytical / performance cookies to see how users interact with our website so that we may improve functionality. (iii) Functional cookies to recognise you when you return and to customise content. (iv) Targeting / advertising cookies to tailor advertising to you based on how you interact with our website.
Clickstream Data: as you use the Internet, a trail of electronic information is left at each website visited. This information, that can be called “clickstream data,” can be collected and stored by a website’s server. The website may collect and use clickstream data as a form of aggregate information to anonymously identify how much time visitors spend on each page of our website, how visitors navigate throughout the Website and how we may adapt our website to better meet the needs of visitors. This information Any collection or use of clickstream data will be anonymous and aggregated and will not intentionally contain any personal information.
THIRD-PARTY LINKS AND SOCIAL NETWORKING SERVICES
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share your data. Third-party websites are not in our control and privacy statements are not our responsibility. When leaving our website, please read the privacy policy of websites visited.
The Website may integrate with social networking services. It is understood that we do not control these services and are not liable for the manner in which they operate. While we may give you the liability to use such services in connection with our Website, we are doing so only as an accommodation and, are relying like you on those third-party services to operate properly and fairly.
Information that you voluntarily include and share online in a publicly accessible blog, social network or otherwise online may be viewed and used by others. We cannot control such uses of your information, and by using such services you it is your risk that the information provided by you may be viewed and used by third parties.
INFORMATION USE AND SHARING
We use information held about you to undertake our services and for other purposes below. We use your information for following purposes:
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
- To send you marketing materials
- Where we need to comply with a legal or regulatory obligation
- Where we need to perform the contract we are about to enter into or have entered into with you
- To perform specific services that you have requested
- To respond to your direct inquiries
We may share the information we collect about you with some third parties as follows:
- Third parties to whom we need to share your information to investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the policies for the website.
- To use certain services on our website, payment card information may be requested. We may ask you for credit card, debit card, or other payment information. By submitting your payment information through our websites, to the extent permitted by applicable law, you expressly consent to the sharing of your information with third-party payment processors, and other third-party service providers.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them, if we are part of a bankruptcy proceeding or other change in control.
DATA RETENTION
We will only retain your information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for your information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of your information, the purposes for which we process your information and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data. In some circumstances we may anonymize information about you (so that it can no longer be associated with you) for research or statistical purposes in which case we may use and retain this information indefinitely without further notice to you.
DATA SECURITY
We have put in place appropriate security measures to prevent information about you from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed; however, due to the inherent open nature of the Internet, we cannot ensure or warrant the security of any information provided online. We have put in place procedures to deal with any suspected data breach that will affect you and will notify you and any applicable regulator of a breach where we are legally required to do so.
Kosmic Cacao acts as the data controller of your information submitted through our website.
Where we need to collect personal data by law, or when we have an obligation to you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you such as trying to provide you with a service. We will then not be able to provide services to you.
YOUR PERSONAL DATA PROCESSING
We will not use your personal data for activities where our interests are overridden by the impact on you, unless we have your consent or are otherwise required or permitted to by law.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject.
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
COLLECTION OF PERSONAL DATA FROM THIRD PARTY SOURCES
We gather personal data about you from third parties and public sources.
If you register for our services using Instagram, Facebook, Twitter or other social media platforms, your data we be imported from such platforms.
We also obtain information through automated technologies (see section titled “Data Information Collection”)
WITHDRAWING YOUR APPROVAL
If we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time by contacting us at hello@kosmiccacao.com
USE OF YOUR PERSONAL INFORMATION FOR MARKETING PURPOSES
Promotional offers: we may use your personal data to make assumptions on what we believe you want / need, or what may be of interest to you. You will receive marketing communications from us if you have requested information from us or used our services and, if you have not opted out of receiving our communications/marketing.
Third-party marketing: your opt-in consent will always be provided by you before your personal data is shared with a company outside of our business for marketing purposes.
All our emails to you will have instructions on how to “Opt-Out”
OPT OUT
OPTING OUT OF OUR MESSAGES
To opt-out of any future promotional messages from us, there is a way to unsubscribe or instructions linked to our correspondence or you can email us providing relevant contact information so we can do this manually for you. If you do not want your personal information or personal data shared with any third party who may use such information for direct marketing purposes, then you may opt-out. We will process your request within a reasonable time once received. Please note that if you opt, certain sections of the Website may no longer be accessible to you.
OPTING OUT OF COOKIES
If you want to stop or restrict the placement of cookies or flush any cookies that may already be on your computer or device, please refer to and adjust your web browser preferences. By deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Website or some of its functionality may be affected. Cookies and similar items are not used by us to automatically retrieve personally identifiable information from your device without your knowledge.
EU DATA
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You can:
Request access to your personal data, known as a “data subject access request”. You can receive a copy of the personal data we have about you. Request correction of your personal data that we hold about you.
Request that your personal data is erased. We may not always be able to comply with your request of deletion for specific legal reasons which will be informed to you upon your request for deletion of your data.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You will not have to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
CROSS BORDER TRANSFERS
Our website is maintained in the UK. If you are visiting from countries with laws governing data collection/uses that may differ from those in the EU, note that you may be transferring your information to the UK and in other countries around the world. You freely give us your consent to export and use your information within the UK and in other countries as specified in this Privacy Policy. You understand that data stored in the UK may be subject to lawful requests by the courts or law enforcement authorities in the UK. If you are situated in the EU, whenever we transfer your personal data to processors outside of the EU, we ensure appropriate and suitable safeguards are used in such transfer.
DATA RELATING TO CHILDREN
Our website is for those 18 years of age and older. We do not knowingly collect information from anyone under the age of 13, or such other age as may be restricted under local law. If we are informed that we have received such information, or any information in violation to this policy, we will locate and remove that information from our records.
UPDATES TO THIS PRIVACY POLICY
We reserve the right, at our discretion, to change, modify, add, or remove portions from this privacy policy at any time. However, if at any time in the future we plan to use your information in a way that materially differs from this privacy policy, we will post such changes here or email you. Please review the website for the latest information on our privacy policies. You are bound by any changes to the privacy policy when the website is used by you and after such changes have been made.
If there are any questions regarding this privacy policy, you may contact us at hello@kosmiccacao.com